This statement covers the personal data MyWest processes about you, as an owner or member of staff using a MyWest account. How MyWest handles your salon's customers' data is set out in the data processing agreement, not here. In case of any discrepancy, the Dutch version prevails.

Article 1. Who is responsible

AIFAIS B.V., Mercuriusweg 25-27, 2741 TB Waddinxveen, the Netherlands, Chamber of Commerce (KvK) no. 42036293, info@mywestapp.com, is the controller for the personal data described in this document.

Article 2. What data we process

Account data: name, email address and phone number of the owner and of invited staff members.
Business data: salon name, address, Chamber of Commerce number and, if provided, VAT number.
Payment data: MyWest does not see full card or account numbers; these are processed directly by Mollie B.V. MyWest only stores whether a valid mandate exists and the last payment status.
Usage data: technical logs (such as IP address and time) when logging in and when agreeing to these terms.

Article 3. What we use it for

We use this data to provide and invoice the MyWest service, to answer questions (support), to secure the service and, only in anonymised or aggregated form, to improve the software.

Article 4. Legal basis

We process this data because it is necessary to perform the agreement with the Salon, because the law requires us to (for example, the fiscal retention obligation for invoices), or because we have a legitimate interest in doing so (for example, preventing misuse and fraud).

Article 5. Who we share data with

We share data with the subprocessors named in the data processing agreement (Supabase, Vercel, Mollie, Resend, Sentry, Anthropic, OpenAI and Discord), only to the extent necessary to provide the service. Anthropic and OpenAI only receive data if the salon actually uses the corresponding feature (AI features, voice input). We never sell personal data to third parties.

Article 6. Retention period

We retain this data for as long as the account exists, and thereafter in accordance with the retention period set out in MyWest's general terms and conditions (90 days after the subscription ends, except for the statutory retention obligation for invoices of 7 years).

If an account is deleted, we keep an encrypted fingerprint of the owner's e-mail address for 12 months. The address cannot be recovered from it. We use it only to prevent a new free trial from being started with the same address (legitimate interest, see article 4).

Article 7. Security

We secure personal data with appropriate technical and organisational measures, as described in article 7 of the data processing agreement.

Article 8. Your rights

You have the right to access, correct and delete your own personal data, and to the portability of the data you provided yourself. Please contact us for this via info@mywestapp.com. You also have the right to lodge a complaint with the competent data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens).

Article 9. Cookies

MyWest uses functional cookies that are necessary to stay logged in and to keep the application working. No consent is required for these functional cookies.

Article 10. Changes and contact

We may amend this privacy policy; the date at the top shows when the latest version was published. Questions about this statement can be sent to info@mywestapp.com.

Privacy Policy